I make your customers the driving force behind your growth.
The situation
myleo / dsc has set out to radically simplify logistics processes and working methods for companies and people in an increasingly complex reality and to create a better and crisis-proof logistics world through networking and collaboration. As is usual with SaaS start-ups, the myleo / dsc platform was developed together with co-innovation customers.
“Once established in the market, the challenge was to make the transition from project provider to standardized SaaS product provider. Triemer Consulting supported this with important impulses based on a series of workshops on the ‘customer journey’.”
– Michael Rölli,
Head of Customer Advisory at myleo / dsc
Strong customer loyalty and success stories
myleo / dsc has built up excellent customer relationships in a short space of time and has used these to publish very good success stories and organize joint webinars with these customers.
From co-innovation to scaling
The platform developed on the basis of co-innovation has been well received on the market. However, in line with the scaling of a SaaS solution, operation and maintenance was very costly for the first customers. myleo / dsc emerged from leogistics GmbH and has adopted the solution-oriented mindset of a consulting company.
Transition to a product-oriented go-to-market model
The company was in the transition phase to a product-oriented go-to-market model, which required a comprehensive redefinition of processes. Another aspect was that KPIs were not yet widely available at key points in internal processes and the measurement of product success.
In order to meet these challenges, myleo / dsc engaged Triemer Consulting and took significant steps.
Step 1
Comprehensive 1:1 survey of key knowledge carriers along the entire customer journey.
Step 2
Implementation of a cross-divisional workshop on site to analyze and develop solutions.
Step 3
Derivation and summary of observations, cause and effect, and conclusions with concrete recommendations for action at the levels of strategy, tactics and operations.
Step 4
Presentation and joint discussion of the results (findings, recommendations for action, key figures (sales, costs, leading indicators), customer lifecycle journey, handover process, critical milestones).
“The collaboration with Triemer Consulting was consistently positive. The moderation was excellent and the advice was always neutral. It was particularly impressive how targeted impulses were given at the right time. Raphael’s experience and expertise were clearly noticeable in every phase of the workshops.”
– Dominik Wilmes,
Customer Advisor at myleo / dsc
These measures led to significant improvements for myleo / dsc.
Michael Rölli:
“The analysis also helped us to position ourselves on the market and strategically define our road to profit and thus the long-term and sustainable success of myleo / dsc.”
Triemer Consulting will continue to spar with myleo / dsc in order to improve existing processes and provide important impetus for further development.
Curious to find out more?
Gain clarity and solve challenges effectively
“Working with Raphael Triemer was a transformative experience for myleo / dsc. His strategic insights and targeted impulses helped us to make important decisions with great clarity and certainty. For any CEO or founder looking to drive growth and build a strong customer-centric foundation, I wholeheartedly recommend contacting Raphael. His ability to align teams and deliver measurable results makes him a truly invaluable partner.”
Michael Rölli
We can help you turn your biggest challenges into results, just like we helped myleo / dsc.
