Triemer Consulting

Your customers are your growth engine

I make your customers the driving force behind your growth.

Your customers. Your growth.

I am Raphael Triemer and I help you to turn your customers into the No. 1 growth engine for your company. I use tailored strategies to optimize your customer loyalty and help you turn your customers into true ambassadors for your brand.

About me

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Gross sales commitment

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Net sales commitment

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Years of experience in B2B SaaS and tech

Growth or stagnation? Only 4% of companies scale successfully.

Millions found start-ups – but 96% remain small. Only a few companies make the leap from a start-up to a genuine scale-up with sustainable growth.

The crucial question: Will you be one of the 4%?

The 4% have an effective customer strategy

Become a critical success factor for your customers

Turn customers into partners who actively promote your products

Scale quickly and sell new products

Attracting the right customers

Achieve rapid onboarding and measurable success

Challenges on the path to scaling

No growth without a clear strategy

Without an effective customer success strategy, opportunities remain untapped and customers churn.

New customers are expensive

Acquiring new customers costs 5 times more than retaining existing ones - a high price to pay for sustainable growth.

Lost customers slow you down

Every lost customer means less sales, fewer recommendations and slower growth.

Five levels of customer loyalty

Introduction

– Here we go: the contract is signed.

Utilization

– Your product has finally been launched.
– The first effects are visible and measurable.

Expansion

– The momentum is used and your product is rolled out.
– Your customer wants to use other products.

Reference

– Your champion makes a career by introducing your software.
– A case study has been published.
– Your customer talks to interested parties and actively promotes you.

Strategic partners

– Key figures from your product are in the weekly management dashboard.
– Your key figures directly influence strategic decisions.
– Your customer sees you as a strategic partner.

What my customers say about me

He has an exceptional ability to lead with clarity and is always open to feedback, fostering an environment of trust and collaboration. A true asset to any team! (Translated from English)

Ida van Hasselt - Kuijken

Partner

He has an exceptional ability to lead with clarity and is always open to feedback, fostering an environment of trust and collaboration. (Translated from English)

Ruud Simkens

Product Strategy Consultant

I had the pleasure of working with Raphael Triemer, who played a crucial role in structuring our SaaS sales team. His insightful approach, methodical execution and extensive experience in the SaaS logistics sector made him an incredible asset to our organization. (Translated from English)

Andre Kaeber

Founder and CEO

During his time with us, Raphael showed us the way to take BlueRock to a new level. (Translated from English)

Julia Lauret Desevré

VP Product Development

I got to know Raphael as a determined person who appreciates a good team spirit and enjoys achieving success together. (Translated from English)

Stefan Polet

Country Manager

One of Raphael's greatest strengths is his extraordinary ability to recognize the unique potential of each team member. (Translated from English)

Tobias Tolkmitt

General Manager Germany

One of Raphael's most admired qualities is his cooperative leadership style. (Translated from English)

Stefania Finiguerra

VP Customer & Employee Experience

Wouter Lammerse, a satisfied customer, talks about how my support has helped him take his business to the next level.

Five key success factors for long-term customer loyalty

• Strategy: Ideal Customer Profile, Milestones & Segments.

• Tactics: Playbooks, handovers & effective meetings.

• Operations: Data, automation & KPIs.

• Iterations: Small, continuous optimizations instead of major upheavals.

• Consistency: Customer success as a fixed corporate goal.

More customer testimonials

It was an incredibly valuable experience for me to work for and with Raphael. He has the rare ability to really "glue" an organization together across departmental boundaries. (Translated from English)

Katrin Voigtmann

VP of Professional Services

His ability to manage the crisis and develop new ways to achieve goals was always inspiring. He improved me in many professional areas and taught me leadership skills. (Translated from English)

Raphaël Hiff

Principle Customer Success Manager

Under his supervision, I delivered some of my best work and gained valuable work experience. He has helped me to develop professionally. (Translated from English)

Iskra Dimitrievska

Director, Customer Success

This is how I can help you

One-time analysis

– Customer Journey

– Customer strategy, GTM, ICP

– Segmentation

– Value Framework

– Recommendations for action

Projects

– KPIs & targets

– Structure & processes

– Mindset & Culture

Consulting

– Strategy

– Coaching

– Mentoring

Emergency assistance

– Short-term assistance as required

Recognize where your growth potential is

Start now with a free compact analysis!

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Our first joint step in the customer journey assessment

What

Evaluation of your entire customer journey, including:

– Ideal customer profile (ICP) and go-to-market (GTM)

– Segmentation

– Use cases

– Onboarding & Service

– Extension & expansion

– Key figures

– Handover management

– Roles & responsibilities

How

– A two-day face-to-face workshop with the key players of the entire customer journey

– Optional subsequent individual interviews

– Presentation of results

4.900 €

(plus travel expenses)

Your added value

– Written evaluation of your customer journey and strategy

– Identification of best practices

– Identification of gaps and inconsistencies

– Prioritized recommendations for action to accelerate onboarding and improve customer loyalty

Recognizing challenges and taking action

Only 4% of start-ups make the transition to scale-up – often due to a lack of capital, specialists, or clear strategies:

Financing: Lack of venture capital makes growth more difficult.

Skills shortage: Qualified employees are hard to find.

Regulation: Bureaucracy and complex requirements are slowing down expansion.

Internationalization: Cultural differences and regulations present hurdles.

Competition: Fierce competition for capital, talent, and customers.

Why you should choose Triemer Consulting

Tailor-made strategies for your company

I develop individual solutions that are perfectly tailored to your needs and goals. No standard solutions, but real added value for your growth.

Experience that moves your company forward

With years of expertise in customer loyalty, I can help you achieve long-term success – from strategy to practical implementation.

Curious to find out more?

Browse through my blog and discover practical strategies and inspiration to help your company move forward.

Get started now!