Triemer Consulting

Your customers are your growth engine

I make your customers the driving force behind your growth.

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Your customers. Your growth.

I am Raphael Triemer and I help you to turn your customers into the No. 1 growth engine for your company. I use tailored strategies to optimize your customer loyalty and help you turn your customers into true ambassadors for your brand.

About me

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Gross sales commitment

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Net sales commitment

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Years of experience in B2B SaaS and tech

Growth or stagnation? Only 4% of companies scale successfully.

Millions found start-ups – but 96% remain small. Only a few companies make the leap from a start-up to a genuine scale-up with sustainable growth.

The crucial question: Will you be one of the 4%?

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The 4% have an effective customer strategy

Become a critical success factor for your customers
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Turn customers into partners who actively promote your products
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Scale quickly and sell new products
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Attracting the right customers
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Achieve rapid onboarding and measurable success
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Challenges on the path to scaling

No growth without a clear strategy

Without an effective customer success strategy, opportunities remain untapped and customers churn.

New customers are expensive

Acquiring new customers costs 5 times more than retaining existing ones - a high price to pay for sustainable growth.

Lost customers slow you down

Every lost customer means less sales, fewer recommendations and slower growth.

Five levels of customer loyalty

Introduction
Introduction
• Here we go: the contract is signed.
Utilization
Utilization
• Your product has finally been launched.
• The first effects are visible and measurable.
Expansion
Expansion
• The momentum is used and your product is rolled out.
• Your customer wants to use other products.
Reference
Reference
• Your champion makes a career by introducing your software.
• A case study has been published.
• Your customer talks to interested parties and actively promotes you.
Strategic partners
Strategic partners
• Key figures from your product are in the weekly management dashboard.
• Your key figures directly influence strategic decisions.
• Your customer sees you as a strategic partner.

What my customers say about me

Wouter Lammerse, a satisfied customer, talks about how my support has helped him take his business to the next level.

Five key success factors for long-term customer loyalty

Strategy: Ideal Customer Profile, Milestones & Segments.
Tactics: Playbooks, handovers & effective meetings.
Operations: Data, automation & KPIs.
Iterations: Small, continuous optimizations instead of major upheavals.
Consistency: Customer success as a fixed corporate goal.
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More customer testimonials

This is how I can help you

Particle element

One-time analysis

• Customer Journey

• Customer strategy, GTM, ICP

• Segmentation

• Value Framework

• Recommendations for action

Particle element

Projects

• KPIs & targets

• Structure & processes

• Mindset & Culture

Particle element

Consulting

• Strategy

• Coaching

• Mentoring

Particle element

Emergency assistance

• Short-term assistance as required

Our first joint step in the customer journey assessment

What

Evaluation of your entire customer journey, including:

• Ideal customer profile (ICP) and go-to-market (GTM)

• Segmentation

• Use cases

• Onboarding & Service

• Extension & expansion

• Key figures

• Handover management

• Roles & responsibilities

How

• A two-day face-to-face workshop with the key players of the entire customer journey

• Optional subsequent individual interviews

• Presentation of results

4.900 €
4.900 €
(plus travel expenses)

Your added value

• Written evaluation of your customer journey and strategy

• Identification of best practices

• Identification of gaps and inconsistencies

• Prioritized recommendations for action to accelerate onboarding and improve customer loyalty

Recognizing challenges and taking action

• Only 4% of start-ups successfully transition to scale-ups — often due to a lack of capital, specialists, or clear strategies.
• Financing: A lack of venture capital makes growth more difficult.
• Skills Shortage: Qualified employees are hard to find.
• Regulation: Bureaucracy and complex requirements are slowing down expansion.
• Internationalization: Cultural differences and regulations present hurdles.
• Competition: Fierce competition for capital, talent, and customers.
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Why you should choose Triemer Consulting

Tailor-made strategies for your company
I develop individual solutions that are perfectly tailored to your needs and goals. No standard solutions, but real added value for your growth.
Experience that moves your company forward
With years of expertise in customer loyalty, I can help you achieve long-term success – from strategy to practical implementation.

Curious to find out more?

Browse through my blog and discover practical strategies and inspiration to help your company move forward.

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