
I make your customers the driving force behind your growth.

Your customers. Your growth.
I am Raphael Triemer and I help you to turn your customers into the No. 1 growth engine for your company. I use tailored strategies to optimize your customer loyalty and help you turn your customers into true ambassadors for your brand.
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Gross sales commitment
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Net sales commitment
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Years of experience in B2B SaaS and tech

Growth or stagnation? Only 4% of companies scale successfully.
The crucial question: Will you be one of the 4%?
Become a critical success factor for your customers

Turn customers into partners who actively promote your products


Scale quickly and sell new products

Attracting the right customers

Achieve rapid onboarding and measurable success

No growth without a clear strategy
Without an effective customer success strategy, opportunities remain untapped and customers churn.
New customers are expensive
Acquiring new customers costs 5 times more than retaining existing ones - a high price to pay for sustainable growth.
Lost customers slow you down
Every lost customer means less sales, fewer recommendations and slower growth.
Five levels of customer loyalty

Introduction

Utilization
• The first effects are visible and measurable.

Expansion
• Your customer wants to use other products.

Reference
• A case study has been published.
• Your customer talks to interested parties and actively promotes you.

Strategic partners
• Your key figures directly influence strategic decisions.
• Your customer sees you as a strategic partner.
What my customers say about me
Wouter Lammerse, a satisfied customer, talks about how my support has helped him take his business to the next level.
Five key success factors for long-term customer loyalty

More customer testimonials
This is how I can help you

One-time analysis
• Customer Journey
• Customer strategy, GTM, ICP
• Segmentation
• Value Framework
• Recommendations for action

Projects
• KPIs & targets
• Structure & processes
• Mindset & Culture

Consulting
• Strategy
• Coaching
• Mentoring

Emergency assistance
• Short-term assistance as required
Our first joint step in the customer journey assessment
What
• Ideal customer profile (ICP) and go-to-market (GTM)
• Segmentation
• Use cases
• Onboarding & Service
• Extension & expansion
• Key figures
• Handover management
• Roles & responsibilities
How
• A two-day face-to-face workshop with the key players of the entire customer journey
• Optional subsequent individual interviews
• Presentation of results

4.900 €
Your added value
• Written evaluation of your customer journey and strategy
• Identification of best practices
• Identification of gaps and inconsistencies
• Prioritized recommendations for action to accelerate onboarding and improve customer loyalty

Recognizing challenges and taking action
Tailor-made strategies for your company
Experience that moves your company forward
Curious to find out more?
Browse through my blog and discover practical strategies and inspiration to help your company move forward.