Hello,

I’m Raphael and I can help you turn your customers into the number one growth engine for your business.

There has never been more competition out there than today. The conditions for you and your company are changing faster than ever before. OpenAI is developing a chatbot that fundamentally changes the rules of content creation. Microsoft is challenging Google in the field of search engines. The Silicon Valley Bank is going bankrupt, and no one knows how that will affect the market.

In a time where rules are constantly changing, it is important that you are relevant and critical for your customers today and know how to remain so tomorrow.

Customer loyalty is one major success factor to become resilient to almost everything out there. But it’s not just about building a Customer Success team and tracking a few new metrics.

It’s about unlocking the full potential of your customers.

It’s no longer enough to bind your customers with a contract or an incentive. You need to emotionally bind them and make them fighters for your cause.

But your reality may be this

Escalations are increasing, you may be losing target customers, or you’re wondering how to define and implement a Customer Success strategy that is suitable for your company.

If that’s the case, you should act urgently because, according to the study “Scale-ups in Europe: an untapped potential“, only 4% of start-ups make the transition to scale-up. The study was conducted in collaboration with the Goethe University, the Innovation Platform TechQuartier, and the Yi Shi Foundation.

The study identifies several challenges that scale-up companies in Europe are facing. Here are some examples:

1. Financing: Scale-ups usually need a lot of capital to finance their growth. However, there is often a lack of venture capital in Europe, making it more difficult to finance start-ups.
2. Skills shortage: Scale-ups need qualified employees to drive their growth. However, there is often a shortage of workers with the required skills in Europe.
3. Regulation: Regulation in Europe can be complex, making it difficult to do business and expand. Some companies say that bureaucracy and regulation are a hindrance to their growth.
4. Internationalization: Scale-ups often need to expand abroad to continue their growth. However, it can be difficult to establish a foothold in other countries, especially in terms of cultural differences and regulatory requirements.
5. Competition: There are many other companies trying to scale, and competition for resources such as financing, employees, and customers can be tough.

I may not be able to help you with everything, but I can definitely help you guide customers through the entire “Customer Journey” and maybe even turn them into your best salespeople.

Working with me will drive concrete results and help you to achieve your goals in terms of customer loyalty and satisfaction. My advice will enable you to take concrete action, and of course, I will support you in implementing your Customer Success strategy.